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Refunds | Epic Letter Frames
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If for any reason you are not happy with your purchase, you may return your undamaged items for a full refund minus any shipping charges and a 10% restocking fee. All returns must be returned 10 days from date of them being received, undamaged, in their original box and shipping material.  Please allow 2 weeks from the date you sent return items for refund to the date you should receive your refund check.  All refunds will be sent to the name and address of the original recipient unless noted otherwise.  A courtesy email will also be sent when your refund is processed.
 
Returns should be sent along with your invoice to the address below:
Epic Letter Frames
Returns Department
5640 Hatteras Rd
Virginia Beach, VA 23462

Need more help?
Please feel free to contact us with any questions.
Email: info{at}epicletterframes.com